Frequently Asked Questions
What makes SneakAir Protect products different from other sneaker care brands?
Our products are designed by sneakerheads, for sneakerheads. We understand the unique needs of sneaker enthusiasts and have crafted our formulas to provide the best care possible, ensuring your kicks stay fresh and clean with every wear.
Do SneakAir Protect products offer protection against creases and scuffs?
Yes! Our crease protectors are specifically designed to prevent creasing and maintain the shape of your sneakers, ensuring they look as good as new for longer. Additionally, our cleaning products can help remove scuffs and stains, keeping your kicks looking fresh and pristine.
How often should I use SneakAir Protect products to maintain my sneakers?
It depends on your lifestyle and how often you wear your sneakers. As a general rule of thumb, we recommend using our products regularly to prevent dirt buildup and maintain freshness. For daily wear, a quick cleaning or touch-up with our wipes or foam cleaner should do the trick. For deeper cleaning, you can use our products as needed.
What if I receive a wrong or damaged product?
We will promptly replace the correct order as soon as possible. If our inventory falls short, rest assured that we will refund 100% of the amount to the customer within 7 working days. For any inquiries, please don’t hesitate to reach out to our dedicated team at [email protected].
Are SneakAir Protect products safe to use on all types of sneakers?
SneakAir Protect products are generally safe for use on various sneaker types. However, it’s crucial to ensure compatibility by referring to the details on the specific product packaging. Following the instructions provided will help maintain the integrity of your sneakers while maximizing the benefits of the product.
Will SneakAir Protect foam cleaner alter the color or texture of my suede shoes?
Before applying any solution to suede shoes, it’s crucial to conduct a patch test in an inconspicuous area. Cleaning suede can sometimes lead to fading or minor color bleeding. However, you can trust our range of products to effectively restore your suede to its original state after cleaning.
Can SneakAir Protect solution remove the yellowing on my sneakers?
Unfortunately, our solution does not have the capability to reverse oxidation, including yellowing.
How long it takes to ship my order?
All orders placed on our website require up to 3-5 business days to process. You will receive an order confirmation after placing your order, as well as a shipping notification once it has been shipped.
I live outside of the US, do I have to pay duties and taxes?
All orders placed outside of the US are subject to duties and taxes. VAT & Import Duties – Typically a percentage amount based on the value of your order (check with your countries customs) Admin fees – Typically a fixed fee ranging from ($10-$50+) varies by country.
My order has been shipped, but I need to update my address. What do I do?
Unfortunately, we are unable to adjust the address once the order has been placed. You will need to contact the shipping carrier directly.
I placed an order but didn't get a confirmation e-mail, what do I do?
Order confirmations will be sent immediately after placing an order. If you have not received an order confirmation after 24 hours, please contact us at [email protected].
Your product ruined my shoes, will you reimburse me for them?
SneakAir Protect is not responsible nor liable for any damages, whether direct or indirect, resulting from the use of our products. If you are unsure how your shoes will react to a SneakAir Protect product, please contact one of our Shoe Care Specialists for assistance.